Bk95 Privacy Policy – Malaysian Member Personal Data Protection

At bk95, we understand that your trust is our most valuable asset. When you register and use our platform, you entrust us with your personal information — and we do not take that responsibility lightly. This Privacy Policy is written in plain, easy-to-understand language, not confusing legal jargon, so you truly know what happens with your data.

This policy applies to all information you provide to bk95 through any channel — account registration, platform usage, interactions with customer support, or simply browsing our site. It also covers data collected automatically through technologies such as cookies and server logs.

1What Personal Data Do We Collect?

Bk95 only collects information that is strictly necessary to provide a quality and secure service. There are two main categories of data we collect:

Data You Provide Directly:

• Your full name as it appears on your official identification document.
• An active email address and mobile number registered in your name.
• Date of birth — for the purpose of verifying the mandatory minimum age of 18.
• Your bank account or e-wallet details registered for deposits and withdrawals.
• Copies of identification documents (MyKad, passport) during the KYC (Know Your Customer) process to meet compliance requirements.
• Any communications you send to our customer support team.

Data Collected Automatically:

• IP address and general location information (state/country) based on your IP.
• Web browser type, operating system, and device model you are using.
• Pages you visit, time spent, and actions taken on our platform.
• Game session data including game type, session duration, and wagering records.
• Cookies and similar tracking technologies that help us understand how you use the platform.

2How Do We Use Your Data?

Every piece of information we collect has a clear and controlled purpose. We do not use your data for anything unrelated to the provision of bk95 services. Below is a summary of our data usage:

For marketing communications such as promotions, bonuses, and special offers — we only send these to you if you have given your consent during registration or at a later time. You may withdraw this consent at any time through your account settings.

3Data Sharing With Third Parties

Bk95 does not share your personal data indiscriminately. There are limited situations where we need to involve third parties — and in each of those situations, we ensure your data is protected under strict confidentiality agreements.

Third parties that may receive limited access to your data include:

• Licensed Payment Processors — To facilitate your deposit and withdrawal transactions securely. They receive only the information required to process the transaction.
• Game Platform Providers — Our game partners may receive the player IDs and betting records necessary to operate the games.
• Regulatory Authorities — bk95 fully complies with lawful information requests from the relevant authorities, as required by law.
• Technical Service Providers — Includes cloud hosting, analytics, and cybersecurity services that help us run the platform securely and reliably.

4Data Security and Protection

We invest seriously in security infrastructure to ensure your personal and financial data is always protected. The security measures we implement encompass multiple layers of protection:

• 256-bit SSL encryption for all data transmitted between your browser and our servers — no one can intercept that communication.
• Passwords are stored using a one-way hashing algorithm that cannot be decrypted, ensuring your original password is never stored in our systems.
• Round-the-clock security monitoring by an automated threat detection system that identifies and blocks suspicious activity before it affects your account.
• Two-factor authentication (2FA) is available as an additional layer of protection that you can enable through your account settings.
• Strict internal access controls ensure that only authorised personnel can access user data, and only to the extent required for their role.
• Regular security audits are conducted by independent parties to identify and address any system vulnerabilities.

5Use of Cookies and Tracking Technologies

Bk95 uses cookies and similar technologies to ensure our platform functions properly and to provide you with a better experience. Cookies are small files stored on your device when you visit our site.

There are several types of cookies we use:

• Essential Cookies — Required for core platform functions such as login, sessions, and security. Cannot be disabled.
• Functional Cookies — Saves your preferences such as language, display settings, and game preferences for your convenience.
• Analytics Cookies — Helps us understand how users interact with the platform so we can make continuous improvements.
• Performance Cookies — Monitors platform response times and detects technical issues to ensure a smooth experience.

You can control or delete cookies through your web browser settings. However, disabling essential cookies may affect platform functionality and you may not be able to log in properly.

6Data Retention Period

Bk95 does not retain your personal data longer than necessary. The retention period depends on the type of data and the purpose for which it was collected:

• Active account data is retained for as long as your account remains active and is updated on a regular basis.
• Financial transaction records are retained for a minimum of 7 years as required by financial compliance and legal obligations.
• Customer support communication records are retained for 3 years from the date of the last interaction.
• Analytics data and system logs are retained for a maximum of 24 months before being anonymised or deleted.
• After your account is closed at your request, your personal data will be deleted within 90 days, except where retention is required by law.

7Your Privacy Rights as a User

As a bk95 member, you have clear rights regarding your personal data. We respect and facilitate the exercise of these rights:

To exercise any of the rights above, please contact our data protection team at [email protected]. We will process your request within 30 days of receipt.

8Child and Minor Protection

Bk95 takes the protection of minors extremely seriously. Our platform is exclusively designed for adults aged 18 and above. We do not knowingly collect or process personal data from underage individuals.

• Our registration process is designed to detect and block sign-ups by underage individuals through date of birth checks and KYC verification.
• Should we discover that data belonging to an underage individual has been collected without our knowledge, the account will be terminated immediately and the relevant data will be deleted.
• Parents or guardians who discover that a child under their care has registered on our platform are encouraged to contact us immediately for data removal.

9International Data Transfers

In the course of operating our platform, your data may be processed or stored on servers located outside Malaysia. When this occurs, bk95 ensures that such data transfers are protected by appropriate safeguard mechanisms.

• All international data transfers are conducted through encrypted and secure channels.
• Partners and service providers outside Malaysia that store or process our users' data are contractually required to comply with data protection standards equivalent to or higher than those we apply.
• We do not transfer data to countries that do not provide an adequate level of data protection without implementing appropriate additional safeguards.

10Privacy Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. We are committed to notifying you of any significant changes.

• Notices of changes will be clearly displayed on this page, including the effective date of the latest version.
• For significant changes, we will send a notification via email or an in-platform notice at least 14 days before the changes take effect.
• Continued use of the bk95 platform after the effective date of any changes constitutes your acceptance of the latest version of this Privacy Policy.